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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 808-841-3322 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Pacific Appliance Group staff

Pacific Appliance Group has a team of sales professionals that will assist your needs. Meet our team.

Since 1997, Pacific Appliance Group has offered an outstanding portfolio of home & kitchen appliances to our customers throughout the State of Hawaii. We are a locally owned company and Hawaii's Associate Contract Distributor for Jenn-Air, Kitchen Aid, Whirlpool, Maytag, Amana and many more appliance lines. Our dedicated sales professionals strive to fulfill our vision of "Superior Service...Exceptional Value."

Service comes first with us! At Pacific Appliance Group, our team of professionals will find the perfect product to fit an individual's lifestyle and needs. We make every effort to offer you the best value from our high end product lines to the basic standard replacements for rentals and low to moderately priced projects.

Over the years, our knowledgeable team has served as a key resource for developers and contractors, working in partnership to achieve on-time delivery and maximum profitability to projects of all sizes. Our Contract Distributorship with Whirlpool Corporation gives us immediate access to a wide range of local stocking inventory that is basic to the needs of our realtor and property management customer base.

For the individual homeowner looking to remodel or build a new home, we will provide our expertise and work closely with you and your architect or design consultant to create the kitchen of your dreams within your budget constraints. For all of our customers' added protection, we offer extended warranties on all of the products that we represent.

Standing behind our commitments and delivering our motto has earned us an accredited business rating of A+ from the Better Business Bureau of Hawaii.

So with an unbeatable line of appliances and a team of dedicated professionals ready to serve you, please give us a call to experience the "Superior Service... Exceptional Value" of Pacific Appliance Group.



The Pacific Appliance Group Mission Statement:

Our products and outstanding track record for superior service and exceptional value, make your life easier. Pacific Appliance Groups’ Vision is:

Vision statement updated as of July 25, 2022. PAG's vision is to lead the marketplace by creating a service niche that far exceeds that of our competitors. We build and maintain this niche in the way we present the products we represent, by focusing on matching our customer lifestyle preferences with the highest value, energy efficient product lines manufactured in today's market.

PAG is a locally owned company with traditional values, superior product lines and exceptional service that goes beyond the sale. We give our customer what the big box stores can’t, superior service and exceptional value. We strive to build long-lasting relationships with every customer by providing them with outstanding service that exceeds their expectations.

PAG will continually add high value, innovative product offerings that enhance our customer's lifestyles and strive to maintain our competitive edge through superior service and exceptional value. At our core are our values which include a steadfast commitment to conducting business with the highest level of professionalism and integrity that is beyond reproach. Every aspect of our business is conducted with honor and integrity. Respecting every customer is a key element of our success. We listen to our customers to strengthen our relationship with them and to build long term partnerships.

Pacific Appliance Group group photo

Meet the Pacific Appliance Group Team

Click photo for more information

Photo of Staff Member PAUL Y. MASUOKA - President
Photo of Staff Member BOB SUGAHARA, Contract Sales Manager
Photo of Staff Member TRACY NG, Account Manager
Photo of Staff Member MEL FUJIMOTO, Account Manager